RX Information

How RX Verification Requests Work

Place Your Order: When you place your order, you will have the chance to select your prescriber so that we can send your Rx information to them. Once payment has been completed you will receive an order confirmation email.
Rx Check: After confirmation that your order has been successful but before dispatch, we will send a request to your prescriber for prescription verification.
Preparing Your Order: We will pick and pack your order ready for dispatch whilst we wait to hear back from your optician. This will speed up the dispatch process ready for approval of your Rx check.
Approved or Denied: Your prescriber will approve or deny your prescription check request:
Approved - see step 5.1
Denied - see step 5.2
Order Status
1. Order Approved: Once your request has been approved, we will immediately ship your order and you will receive an email confirming dispatch. Your lenses are on the way!
2. Order Denied: If your request gets denied, we will cancel your order, refund you and send you an email to let you know. Check out our FAQs to see why your order might have been rejected.

Our Duties

Both non-prescription and prescription contact lenses are governed by the FCLCA. To ensure compliance with regulations, we can only sell our contact lenses along with a valid prescription that is presented to us or verified by your optician.

Due to this, we can provide contact lenses when a prescription is presented to us by the customer in person, by fax or by email. Customers can also authorize for us to verify their prescription with their optician directly.

Funky Lenses used the 'Approve My Prescription' system at checkout to make the whole process simple for our customers. This system then talks directly to your prescriber to verify your prescription.

The system will tell your providers the following information regarding your order:

Your full name
Your address
The contact lens information including power, manufacturer, base curve, diameter and any necessary product details
How many lenses you have ordered and their specification
The date and time of ordering
The date and time the verification request was sent

Once the prescriber receives the request, they will then proceed to either

Confirm and verify the order. Your order is then processed and dispatched.
Decline the order. Your order is then cancelled and refunded.

Sometimes, the prescriber may not respond within the allotted 8 business hours (9:00-17:00, Mon-Fri excluding federal holidays, in the prescriber's time zone). In the event of this, your order may be automatically approved.

The Fairness to Contact Lens Consumers Act (FCLCA) is a federal law that allows consumers to shop around for their contact lenses online. The Act imposes duties on contact lens prescribers and sellers, gives consumers certain rights and requires the Federal Trade Commission (FTC) to establish and enforce rules. The Contact Lens Rule was issued in July 2004 by the FTC to illustrate the Act's requirements.

Prescribers must give patients a copy of their contact lens prescription at the end of their lens fitting as per the Contact Lens Rule, even if they don't ask for it. This means that if a patient wants to purchase contact lenses from another seller, they can give their prescription to that seller. If a prescription is not provided by the customer, the seller must verify that the prescription is correct before selling the contact lenses.

FAQs

I've selected the wrong optician when purchasing, what now?

Don't worry, if you select the wrong optician from our database there is no need to panic; the RX verification will go to the wrong option which will disapprove your request, in turn cancelling your order.

If the verification request gets approved or is not responded to within 8 business hours, your order will be authorised automatically and dispatched. We ask that customers get in touch with us to let us know if you have selected the wrong optician so that we can cancel your order manually to stop this from happening.

How will I know if my order is successful?

Your optician will have 8 business hours to respond to the verification request once it has been sent. Despite our attempts, prescribers often do not respond to our verification requests in the allotted time frame, so verification is passively authorised and we immediately dispatch your order.

We'll always notify you about the status of your order whether your verification check has been approved or denied to keep you up to date with its progress.

How are the business hours calculated?

Business hours are calculated as an hour in the 'standard' working day (9am-5pm,Mon-Fri) in the prescriber's time zone. If your optician works on a Saturday, this is known as 'Saturday Hours'. The first of the 8 business hours starts when the verification has been sent.

'Saturday Hours' are verified using official opening hour listings to determine whether a prescriber has Saturday business hours. These are taken from the official optician's website or official documentation.

Do I need to tell my optician before they get the RX request?

The customer can decide whether or not to contact their optician before they receive the RX request. Your optician will receive a detailed and comprehensive email about your order and prescription. They will also be aware of the process involved with RX verification and will respond appropriately.

What do I do if my optician is not a listed option?

Opticians can be added to the list if the customer provides their prescriber's contact information. Information provided will be verified before the newly listed optician is sent a verification request. Your own information should not be inputted into this form.This will result in your order being unsuccessful.

Why has my RX verification request been rejected?

Once received, your verification request can be approved or denied by the prescriber depending on the prescription information that they have on file for that customer. Opticians can either correct any inaccuracies in the prescription or reject the request if they believe the customer isn't suitable to wear the contents of the order.

Your verification may also be rejected by your optician if your prescription has expired. Contact lens prescriptions usually expire a year after it is issued, however, this timeframe is dependent on individual state laws.

If my verification request has been denied, can I place another order?

This depends on the individual circumstances. If your request is denied due to it being sent to the wrong optician, you won't be exempt from placing another order as this can be rectified by choosing the correct prescriber on your next order. It may be necessary for you to contact your prescriber for their contact email in order to perform a successful verification.

We ask that the customer enquires about their rejected prescription check before placing another order. Placing more orders with the same verification request could mean more rejected orders or incorrect RX being passively approved.